Transparent assessment of information quality of online reviews using formal argumentation theory.
Davide CeolinGiuseppe PrimieroMichael SopranoJan WielemakerPublished in: Inf. Syst. (2022)
Keyphrases
- online reviews
- information quality
- argumentation theory
- sentiment analysis
- information systems
- service quality
- argumentation semantics
- user satisfaction
- sentiment classification
- opinion mining
- argumentation systems
- customer satisfaction
- factors affecting
- knowledge transfer
- perceived usefulness
- multi agent systems
- formal model
- argumentation schemes
- abstract argumentation
- text classification
- databases
- knowledge management
- collaborative filtering
- reinforcement learning
- machine learning