The Role of Customer-Task Fit Between Service Interaction and Value Co-Creation: Evidence From China.
Liang HongHongyan YuYubing YuPeipei LiangJunjie XuPublished in: J. Glob. Inf. Manag. (2021)
Keyphrases
- customer service
- customer satisfaction
- service requirements
- call center
- electronic commerce
- service quality
- customer behavior
- web services
- service times
- empirical evidence
- human computer interaction
- user interaction
- service composition
- service providers
- management system
- individual user
- hong kong
- service level
- data mining
- customer support
- service systems
- cognitive process
- collaborative learning
- customer relationship management
- belief functions
- service discovery