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Evaluation of Total Quality Management Using CSR Company Reports.
Shu Ochikubo
Fumiaki Saitoh
Syohei Ishizu
Published in:
HCI (24) (2017)
Keyphrases
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total quality management
customer service
information systems
neural network
feature selection
evaluation criteria
gold standard
evaluation model
real time
similarity measure
artificial neural networks
xml retrieval
systems development