Understanding automated conversational agent as a decision aid: matching agent's conversation with customer's shopping task.
Jengchung Victor ChenHuyen Thi LeSinh Thi Thu TranPublished in: Internet Res. (2021)
Keyphrases
- conversational agent
- decision aid
- conversational agents
- natural language interfaces
- decision making
- multi criteria
- human communication
- bicriteria
- electronic commerce
- multiple criteria
- internet shopping
- point of sale
- decision makers
- customer satisfaction
- dynamic programming
- expert systems
- genetic algorithm
- data mining
- neural network