Customer Journey: Applications of AI and Machine Learning in E-Commerce.
Alexandros I. MetsaiIrene-Maria TabakisKonstantinos KaramitsiosKonstantinos KotrotsiosPeriklis ChatzimisiosGeorge StalidisKostas GoulianasPublished in: IMCL (2021)
Keyphrases
- machine learning
- electronic commerce
- artificial intelligence
- knowledge representation
- learning algorithm
- customer preferences
- consumer behavior
- machine learning methods
- computational intelligence
- customer service
- active learning
- customer relationship management
- text classification
- pattern recognition
- decision trees
- customer behavior
- machine learning algorithms
- data analysis
- computer vision
- mobile commerce
- product information
- support vector machine
- natural language processing
- case based reasoning
- intelligent systems
- supervised learning
- expert systems
- customer base
- inductive learning
- learning tasks
- text mining
- call center
- information extraction
- knowledge discovery
- information systems
- business transactions
- feature selection
- business processes