Limitations to building institutional trustworthiness through e-government: a comparative study of two e-services in Chile.
Matthew L. SmithPublished in: J. Inf. Technol. (2011)
Keyphrases
- e government
- government services
- service delivery
- public services
- service provision
- public sector
- electronic government
- governmental organizations
- business process change
- service offerings
- government websites
- government information
- developing countries
- digital government
- public administration
- information infrastructure
- government agencies
- public organizations
- federal government
- web services
- federal agencies
- service oriented
- internet access
- government organizations
- higher education
- life cycle
- information sharing
- end to end
- inter organizational
- knowledge management
- service providers
- national level
- statistical information
- service discovery