Stabilizing Customer Abandonment in Many-Server Queues with Time-Varying Arrivals.
Yunan LiuWard WhittPublished in: Oper. Res. (2012)
Keyphrases
- service times
- steady state
- single server
- offered load
- priority queue
- poisson arrivals
- arrival process
- processor sharing
- queue length
- arrival processes
- waiting times
- arrival rate
- call center
- queueing model
- queueing networks
- service rates
- queueing systems
- processor sharing queue
- stationary distribution
- random variables
- state dependent
- fluid model
- heavy traffic
- single server queue
- nonlinear systems
- electronic commerce
- retrial queue
- holding cost
- customer classes
- operating system
- markov chain
- web services