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Applying User-Centered Design on Digital Transformation of Public Services: A Case Study in Brazil.

Glauco Vitor PedrosaAndrea JudiceMarcelo JudiceLeonardo AraújoFabiola FleuryRejane Figueiredo
Published in: DG.O (2022)
Keyphrases
  • user centered design
  • public services
  • user centered
  • e government
  • case study
  • public sector
  • search computing
  • service delivery
  • artificial intelligence
  • public administration
  • digital government