Evaluation of healthcare service quality factors using grey relational analysis in a dialysis center.
Erdal AydemirYusuf SahinPublished in: Grey Syst. Theory Appl. (2019)
Keyphrases
- grey relational analysis
- service quality
- grey relational
- customer satisfaction
- fuzzy entropy
- water quality
- service providers
- information systems
- competitive environment
- electronic commerce
- quality of service
- user satisfaction
- technology acceptance
- online shopping
- fuzzy comprehensive evaluation method
- competitive advantage
- information quality
- job satisfaction
- databases
- expert systems
- technology adoption
- factors that affect
- health care
- evaluation model
- medical data
- steady state