Improving Customer Experience via Text Mining.
Choudur LakshminarayanQingfeng YuAlan BensonPublished in: DNIS (2005)
Keyphrases
- text mining
- information extraction
- natural language processing
- electronic commerce
- knowledge discovery
- named entities
- text documents
- web mining
- text classification
- text categorisation
- customer behavior
- customer service
- biomedical literature
- call center
- customer satisfaction
- information retrieval
- document clustering
- latent dirichlet allocation
- sentiment analysis
- user experience
- digital libraries
- textual documents
- data mining
- customer requirements
- data sets