The Changing Software Business: Moving from Products to Services.
Michael A. CusumanoPublished in: Computer (2008)
Keyphrases
- business opportunities
- software vendors
- business applications
- enterprise systems
- service delivery
- customer support
- network services
- service management
- marketing campaigns
- service providers
- configuration management
- business intelligence solutions
- product line
- business partners
- web services
- business models
- software development
- business processes
- cost efficient
- business analytics
- service composition
- software as a service
- web technologies
- consumer behavior
- context aware
- business intelligence
- source code
- mission critical
- information systems
- business process
- electronic commerce
- mobile services
- service quality
- electronic business
- product quality
- competitive environment
- business activities
- legacy systems
- service oriented
- software systems
- end users
- user interface
- decision making
- software industry
- product information
- high tech
- product development
- customer data
- development process
- e government
- business organizations
- governmental organizations