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Dissatisfaction in Chat Reference Users: A Transcript Analysis Study.
Judith Logan
Kathryn Barrett
Sabina Pagotto
Published in:
Coll. Res. Libr. (2019)
Keyphrases
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statistical analysis
literature review
qualitative analysis
data analysis
end users
user interaction
quantitative analysis
user satisfaction
social networks
social media
online learning
empirical data
future development
document analysis
prior studies
user perceptions