Dissatisfaction in Chat Reference Users: A Transcript Analysis Study.

Judith Logan Kathryn Barrett Sabina Pagotto

Published in: Coll. Res. Libr. (2019)

Keyphrases

statistical analysis
literature review
qualitative analysis
data analysis
end users
user interaction
quantitative analysis
user satisfaction
social networks
social media
online learning
empirical data
future development
document analysis
prior studies
user perceptions