A strategy-based process for effectively determining system requirements in eCRM development.

Ing-Long Wu Ching-Yi Hung

Published in: Inf. Softw. Technol. (2009)

Keyphrases

development process
requirements engineering
case study
design process
website
development projects
design principles
process model
information processing
decision support
metadata
social interaction
life cycle
neural network
data sets
application specific
real time
database