Challenges of Brazilian Subnational Government Service Portals.
Daniel ValottoYohanna JukBeatriz Barreto Brasileiro LanzaThiago Jose Tavares AvilaPublished in: DG.O (2021)
Keyphrases
- service delivery
- e government
- service providers
- public services
- key issues
- management system
- lessons learned
- united states
- technical challenges
- government agencies
- open issues
- service oriented
- academic community
- web services
- processor sharing
- online services
- information systems
- service composition
- end users
- heavy traffic
- service quality
- quality of service
- intelligence community
- case study