Research on customer satisfaction of pharmaceutical e-commerce logistics service under service encounter theory.
Jianyun WuMingqiu DongPublished in: Electron. Commer. Res. Appl. (2023)
Keyphrases
- customer satisfaction
- service quality
- customer service
- internet banking
- electronic commerce
- customer loyalty
- online shopping
- user satisfaction
- service providers
- customer retention
- marketing strategies
- customer reviews
- web services
- information quality
- customer data
- product design
- core competence
- quality of service
- website