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A Maturity Model for ISO/IEC 20000-1 Based on the TIPA for ITIL Process Capability Assessment Model.

Michel PicardAlain RenaultBéatrix Barafort
Published in: EuroSPI (2015)
Keyphrases
  • maturity model
  • iso iec
  • software process
  • software maintenance
  • capability maturity model
  • reference architecture
  • enterprise resource planning
  • information security
  • data mining