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A Maturity Model for ISO/IEC 20000-1 Based on the TIPA for ITIL Process Capability Assessment Model.
Michel Picard
Alain Renault
Béatrix Barafort
Published in:
EuroSPI (2015)
Keyphrases
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maturity model
iso iec
software process
software maintenance
capability maturity model
reference architecture
enterprise resource planning
information security
data mining