Optimization of Collaborative Service Systems Using Experience Evaluation Model.
Wei-Feng TungSoe-Tsyr YuanPublished in: IEEE SCC (2007)
Keyphrases
- evaluation model
- service systems
- artificial immune network
- evaluation method
- optimization algorithm
- web technologies
- fuzzy analytic hierarchy process
- analytic hierarchy process
- service level
- real time
- bp neural network
- state space
- arrival rate
- call center
- enterprise systems
- objective function
- reinforcement learning