A Customer Satisfaction Evaluation Model for Mobile Internet Services.
Hee-Sok ParkSeung J. NohPublished in: Mobile HCI (2003)
Keyphrases
- evaluation model
- internet services
- customer satisfaction
- service quality
- mobile services
- evaluation method
- internet access
- mobile internet
- smart phones
- cloud computing
- mobile terminals
- data centric
- analytic hierarchy process
- user satisfaction
- data center
- web services
- resource management
- mobile phone
- information services
- bp neural network
- mobile devices
- databases