A Customer Satisfaction Evaluation Model for Mobile Internet Services.

Hee-Sok Park Seung J. Noh

Published in: Mobile HCI (2003)

Keyphrases

evaluation model
internet services
customer satisfaction
service quality
mobile services
evaluation method

internet access
mobile internet
smart phones
cloud computing
mobile terminals
data centric

analytic hierarchy process
user satisfaction
data center
web services
resource management

mobile phone
information services
bp neural network
mobile devices
databases