Development of e-Services in Latvian Insurance Industry: The Critical Role of Quality Benchmarking.
Valdis JanovsVladislav V. FominPublished in: I3E (2011)
Keyphrases
- financial services
- case study
- tourism industry
- software engineering
- information society
- service quality
- pervasive computing
- web services
- service providers
- driving force
- high quality
- service oriented
- information services
- risk management
- economic development
- web technologies
- context aware
- information infrastructure
- service composition
- ubiquitous computing
- user satisfaction
- service discovery
- communication technologies
- quality assurance
- mobile technologies
- project management
- computing environments
- automotive industry
- current practices
- technological solutions
- historical perspective
- development process