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Going for the Online Customer - An Interpretive Case Study of Internetworked Customer Reach in Online Entertainment.
Annakarin Nyberg
Ola Henfridsson
Published in:
ECIS (2001)
Keyphrases
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case study
online learning
electronic commerce
customer behavior
online retailers
real time
social networks
website
digital libraries
markov chain
customer satisfaction
customer service
online environment