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Multivariate Approach for Comparative Evaluations of Customer Satisfaction with Application to Transport Services.
Stefano Bonnini
Published in:
Commun. Stat. Simul. Comput. (2016)
Keyphrases
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customer satisfaction
service quality
comparative evaluations
customer service
service oriented
service providers
real time
web services
context aware
regression model
service composition
information quality
customer support