"Knock Knock, Here Is an Answer from Next Door": Designing a Knowledge Sharing Chatbot to Connect Residents: Community Chatbot Design Case Study.
SangAh ParkYoon Young LeeSoobin ChoMinjoon KimJoongseek LeePublished in: CSCW Companion (2021)
Keyphrases
- knowledge sharing
- case study
- knowledge management
- story telling
- design process
- knowledge exchange
- information sharing
- organizational learning
- sharing knowledge
- community members
- social software
- knowledge transfer
- share knowledge
- social capital
- knowledge creation
- information exchange
- e learning
- learning community
- design principles
- incentive mechanism
- databases
- share information
- active learning