A Framework in CRM Customer Lifecycle: Identify Downward Trend and Potential Issues Detection.

Kun Hu Zhe Li Ying Liu Luyin Cheng Qi Yang Yan Li

Published in: CoRR (2018)

Keyphrases

probabilistic model
main contribution
lightweight
customer relationship management
data sets
detection algorithm
electronic commerce
event detection
key issues
automatic identification
issues that need to be addressed