Inefficiency in stochastic queueing systems with strategic customers.
Souvik GhoshRefael HassinPublished in: Eur. J. Oper. Res. (2021)
Keyphrases
- queueing systems
- markov processes
- poisson arrivals
- single server
- stochastic control
- service times
- queueing theory
- arrival rate
- state dependent
- queueing networks
- queueing model
- queue length
- call center
- customer classes
- steady state
- stochastic processes
- markov chain
- single server queue
- special case
- markov process
- heavy traffic
- stochastic model
- finite buffer
- holding cost
- service rates
- decision making
- asymptotically optimal
- control problems
- fluid model
- non stationary
- service providers
- dynamic programming