How Beneficial is Social Media for Business Process Management? A Systematic Literature Review.
Jana ProdanovaAmy Van LooyPublished in: IEEE Access (2019)
Keyphrases
- literature review
- business process management
- social media
- business processes
- business process
- case study
- service oriented
- information systems
- enterprise architecture
- social networks
- process model
- social networking
- current issues
- emergency management
- information systems development
- life cycle
- decision making
- business rules
- software engineering
- social networking sites
- requirements engineering
- real world