Support for online configurator tools by customer communities.
Thomas LecknerPublished in: MCPC (2003)
Keyphrases
- online collaborative
- end users
- online collaborative learning
- tool support
- real time
- decision support
- user friendly
- software tools
- virtual communities
- software environment
- expert systems
- user interface
- electronic commerce
- customer support
- online communities
- enabling technologies
- knowledge engineers
- visual analytics
- customer service
- data repositories
- learning scenarios
- content analysis
- decision making