IR-based classification of customer-agent phone calls.
Arjan van HessenJaap HinkePublished in: INTERSPEECH (2005)
Keyphrases
- classification accuracy
- information retrieval
- automatic classification
- image classification
- classification systems
- classification scheme
- support vector
- multi agent systems
- machine learning
- electronic commerce
- multi agent
- pattern recognition
- feature vectors
- query expansion
- intelligent agents
- decision making
- data sets
- classification algorithm
- dynamic environments
- neural network
- supervised learning
- support vector machine
- feature space
- preprocessing
- feature extraction
- model selection
- mobile phone
- feature set
- machine learning algorithms
- benchmark datasets
- class labels
- multiagent systems
- machine learning methods
- agent model
- data mining