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Listen to Your Customers! How Hotels Manage Online Travel Reviews. The Case of Hotels in Lugano.

Silvia De AscaniisAlessia BorrèElena MarchioriLorenzo Cantoni
Published in: ENTER (2015)
Keyphrases
  • online learning
  • online reviews
  • neural network
  • customer satisfaction
  • genetic algorithm
  • electronic commerce
  • financial services
  • information disclosure