Recommending resolutions of ITIL services tickets using Deep Neural Network.
Durga Prasad MuniSuman RoyYeung Tack Yan John John Lew ChiangAntoine Jean-Marie VialletNavin BudhirajaPublished in: CODS (2017)
Keyphrases
- neural network
- service providers
- service delivery
- web services
- neural network model
- artificial neural networks
- service management
- back propagation
- genetic algorithm
- end users
- ubiquitous computing
- context aware
- neural network is trained
- information services
- recommender systems
- feed forward
- collaborative filtering
- information overload
- pattern recognition
- service discovery
- cloud computing
- frame rate
- service oriented
- service oriented architecture
- agent technology
- service composition
- activation function
- user centric
- mobile services
- high resolution
- image resolution
- fuzzy artmap