Multi-channel service design process: challenges and solutions.
Luuk P. A. SimonsHarry BouwmanPublished in: Int. J. Electron. Bus. (2005)
Keyphrases
- multi channel
- design process
- design principles
- conceptual design
- engineering design
- design decisions
- anti aliasing
- life cycle
- development process
- design space
- design methodology
- single channel
- structural design
- design processes
- design solutions
- case study
- inclusive design
- product design
- quality function deployment
- database design
- computer aided design
- detailed design
- creative design
- instructional design
- user interface
- web services
- design requirements
- design space exploration
- concurrent engineering
- collaborative design
- design methodologies
- service providers
- multi agent
- acquisition process
- user centered