Managing and organising technical and scientific service firms: a taxonomy and an empirical study.
Vittorio ChiesaFederico FrattiniRaffaella ManziniPublished in: Int. J. Serv. Technol. Manag. (2008)
Keyphrases
- strategic decisions
- web services
- mission critical
- information technology
- service oriented
- artificial intelligence
- management system
- service management
- competitive advantage
- service providers
- hierarchical structure
- service quality
- scientific discovery
- information systems
- managerial implications
- science education
- end users
- service oriented architecture
- service composition
- technological innovation
- developed countries
- information services
- processor sharing