Developing staff schedules for a bilingual telecommunication call center with flexible workers.

Kadir Ertogral Bader Bamuqabel

Published in: Comput. Ind. Eng. (2008)

Keyphrases

call center
service level
asymptotically optimal
service quality
scheduling problem
arrival rate
heavy traffic
information technology
customer service
cross lingual
agent technology
database
machine translation
cross language information retrieval