In Justice We Trust: Predicting User Acceptance of E-Customer Services.
Ofir TurelYufei YuanCatherine E. ConnellyPublished in: J. Manag. Inf. Syst. (2008)
Keyphrases
- user acceptance
- mobile services
- end users
- mobile users
- user experience
- information services
- cognitive style
- mobile devices
- service oriented
- service providers
- information sharing
- mobile applications
- web services
- service composition
- customer satisfaction
- service quality
- service oriented architecture
- perceived usefulness
- technology acceptance