Modelling Service Quality of Internet Service Providers during COVID-19: The Customer Perspective Based on Twitter Dataset.
Bagus Setya RintyarnaHeri KuswantoRiyanarto SarnoEmy Kholifah RachmaningsihFika Hastarita RachmanWiwik SuharsoTriawan Adi CahyantoPublished in: Informatics (2022)
Keyphrases
- service quality
- customer satisfaction
- internet service providers
- electronic commerce
- call center
- customer requirements
- service providers
- competitive environment
- customer loyalty
- user satisfaction
- internet shopping
- social media
- online shopping
- quality of service
- competitive advantage
- ip networks
- social networks
- information systems
- database
- marketing strategies
- information quality
- communication networks
- shortest path
- response time