Using Key Performance Indicators to Facilitate the Strategy Implementation and Business Process Improvement in SME's.
Miguel Merino GilDavid Neila SousaPublished in: ICEIS (2) (2010)
Keyphrases
- databases
- process improvement
- key performance indicators
- business processes
- business process
- business intelligence
- information systems
- business strategy
- sql server
- process oriented
- software process
- knowledge management
- relational databases
- software engineering
- business applications
- competitive environment
- real world
- metadata
- life cycle
- quality assurance
- artificial intelligence