A Hidden IT "Best Seller": IBM Customer Engineering Maintenance Manuals, 1930s-1980s.
James W. CortadaPublished in: IEEE Ann. Hist. Comput. (2024)
Keyphrases
- electronic commerce
- quality function deployment
- engineering design
- software maintenance
- online auctions
- customer service
- software engineering
- hidden information
- information systems
- customer knowledge
- mechanical engineering
- engineering students
- engineering problems
- maintenance cost
- third party
- computer aided design
- customer behavior
- computer science
- artificial intelligence
- retail banking