A Conceptual Framework for the Use of Customer Knowledge in Business-to-Business Markets.
Minna RollinsWesley J. JohnstonPublished in: ECKM (2005)
Keyphrases
- conceptual framework
- business models
- electronic commerce
- enterprise systems
- customer knowledge
- information systems
- business processes
- knowledge management
- business intelligence
- theoretical framework
- decision making
- data mining
- text mining
- electronic markets
- international trade
- relational databases
- case study
- business process
- virtual organization
- customer relationship management
- artificial intelligence