A literature review of service research since 1993.
Salim MoussaMourad TouzaniPublished in: J. Serv. Sci. Res. (2010)
Keyphrases
- software development
- literature review
- case study
- information systems development
- service providers
- fuzzy theory
- current issues
- design science
- service quality
- web services
- end users
- management system
- lessons learned
- e learning
- public libraries
- service composition
- information services
- service oriented architecture
- service oriented
- mobile devices
- information systems