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An Efficient Method for Performance Analysis of Blended Call Centers with redial.
Tuan Phung-Duc
Ken'ichi Kawanishi
Published in:
Asia Pac. J. Oper. Res. (2014)
Keyphrases
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detection method
significant improvement
probability distribution
support vector machine
high accuracy
computationally efficient
dynamic programming
real time
probabilistic model
graphical models