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The individual effects of total quality management on customers, people and society results and quality performance in SMEs.
Enrique Claver
Juan José Tarí
Published in:
Qual. Reliab. Eng. Int. (2008)
Keyphrases
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total quality management
high quality
artificial intelligence
service providers
marketing strategies
data sets
information systems
knowledge management
higher quality
search engine
customer satisfaction
systems development
call center
socio economic