Applying EEND Diarization to Telephone Recordings from a Call Center.

Zbynek Zajíc Marie Kunesová Ludek Müller

Published in: SPECOM (2021)

Keyphrases

call center
service level
asymptotically optimal
heavy traffic
service quality
arrival rate
customer service
service systems
queueing model
queue length
customer support
artificial intelligence
agent technology
software agents
supply chain
computer science
cooperative
reinforcement learning