Towards Personalization by Information Savviness to Improve User Experience in Customer Service Chatbot Conversations.
Tim PolzehlYuexin CaoVicente Iván Sánchez CarmonaXiaoyi LiuChangjian HuNeslihan IskenderAndré BeyerSebastian MöllerPublished in: VISIGRAPP (2: HUCAPP) (2022)