A Review on the Customer Role in Smart Service Co-Creation.
Marleen VossMartin EbelThomas Jan MarusDennis Patrick DrenhausPublished in: HICSS (2022)
Keyphrases
- customer service
- customer satisfaction
- service times
- call center
- service requirements
- web services
- service quality
- management system
- steady state
- service oriented
- web service composition
- service providers
- smart spaces
- arrival process
- special case
- customer behavior
- service composition
- electronic commerce
- smart grid
- individual user
- information systems