A Systematic Methodology for Service Innovation and Performance Measurement with a Home Service Case Study.

Hao-Ping Lo Pi-Lien Chiu Ming-Chuan Chiu

Published in: ICSSI (2013)

Keyphrases

case study
web services
service providers
service quality
service discovery
service oriented
customer service
management system
real world
qualitative and quantitative
information services
lessons learned
processor sharing
loosely coupled
distributed systems
knowledge management
e learning
search engine