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A Systematic Methodology for Service Innovation and Performance Measurement with a Home Service Case Study.
Hao-Ping Lo
Pi-Lien Chiu
Ming-Chuan Chiu
Published in:
ICSSI (2013)
Keyphrases
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case study
web services
service providers
service quality
service discovery
service oriented
customer service
management system
real world
qualitative and quantitative
information services
lessons learned
processor sharing
loosely coupled
distributed systems
knowledge management
e learning
search engine