An approach for capturing the Voice of the Customer based on Virtual Prototyping.

Marina Carulli Monica Bordegoni Umberto Cugini

Published in: J. Intell. Manuf. (2013)

Keyphrases

virtual reality
virtual environment
augmented reality
virtual world
customer satisfaction
electronic commerce
information retrieval
neural network
artificial intelligence
website
case study
scheduling problem
emotion recognition
customer service