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A study on the effects of service convenience and service quality on maintenance revisit intentions.
Mong-Yuan Chang
Kuanchin Chen
Chuan Pang
Chien-Min Chen
David C. Yen
Published in:
Comput. Stand. Interfaces (2013)
Keyphrases
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service quality
information quality
service providers
customer satisfaction
electronic commerce
user satisfaction
positive effects
customer service
information systems
quality of service
online shopping
call center
response time
incident management