IT Service Climate: An Extension to IT Service Quality Research.
Ronnie JiaBlaize Horner ReichJ. Michael PearsonPublished in: J. Assoc. Inf. Syst. (2008)
Keyphrases
- service quality
- service providers
- customer satisfaction
- user satisfaction
- electronic commerce
- quality of service
- information quality
- information systems
- online shopping
- incident management
- job satisfaction
- competitive advantage
- call center
- competitive environment
- information technology
- database
- web services
- databases