Classifying users: a hard look at some controversial issues.

Kathy Potosnak Philip J. Hayes Mary Beth Rosson Michael L. Schneider John A. Whiteside

Published in: CHI (1986)

Keyphrases

key issues
end users
user centric
user interface
learning algorithm
user interaction
information sources
novice users
real time
collaborative filtering
recommender systems
neural network
relational databases
user satisfaction
information seeking
information overload
user generated content
query formulation
data sets