An artificial intelligence system for predicting customer default in e-commerce.
Leonardo VanneschiDavid Micha HornMauro CastelliAles PopovicPublished in: Expert Syst. Appl. (2018)
Keyphrases
- artificial intelligence
- electronic commerce
- customer preferences
- consumer behavior
- intelligent systems
- business models
- product information
- customer relationship management
- natural language processing
- knowledge representation
- machine learning
- computational intelligence
- customer behavior
- knowledge based systems
- customer service
- customer satisfaction
- engineering design
- information systems
- electronic markets
- software engineering
- data sets
- cognitive science
- ambient intelligence
- fuzzy logic
- customer base
- expert systems
- business transactions
- customer loyalty
- ai technologies
- neural network
- ai methods
- online stores
- cognitive psychology
- service quality
- intelligent agents
- case based reasoning