Incident and Problem Management using a Semantic Wiki-enabled ITSM Platform.

Frank Kleiner Andreas Abecker Marco Mauritczat

Published in: ICAART (1) (2012)

Keyphrases

semantic wiki
systems development
wiki pages
knowledge engineering
information systems
semantic web
decision making
ontology mapping
semantic data
databases
information retrieval
knowledge representation
fuzzy logic
knowledge management
domain specific